It can't just be me! We bought a brand new router about 3 weeks ago because we lost the antenna on our old one and the signal wasn't very strong anymore. We used to use D-link, who had wonderful customer support and it always worked. This time we bought Linksys because we had heard pretty good things and knew people who had used them in the past. The new router never worked quite right, but I was always able to fiddle with the settings a little bit to make it work a little longer until yesterday. Yesterday the router would connect and then stop working about every 10 minutes. I would have to go unplug it and let it restart and then lo-and-behold, it would work for another 10 minutes and stop again. SO...over the past two days I have spent close to 3 hours on the phone (a total of 4 different calls) going through trouble-shooting, and each time the people from Linksys told me they would be happy to upgrade my firmware for a small fee of $39.99. Anyway, I was not about to get taken advantage of, especially since my router was brand new, so I pitched a verbal fit until they told me how to upgrade my firmware for free on my own. It's been about 15 minutes and so far so good... The thing is, I don't mind paying for service, but when you spend so much money on a product, it should work!! Sorry for the rant, but I was very frustrated with the hoops I just had to jump through to get my product to function properly.
**UPDATE 9/20/09** The router didn't work after upgrading firmware so we took it back and got another one. We bought another Linksys (I don't know why!) and it had problems as well. After they asked me to pay money to upgrade the one I bought that morning, I got fed up with them and returned it for a different brand (netgear). The new one has worked perfectly for 48 hours so far :)